Sommelier Concierge

Yes, Self-Collection is available from 1557 Keppel Road, #02-07 Singapore 089066

Please contact us 1 business day prior to have your purchases ready for pick-up, from 3pm the next day.

Do not store sake in direct sunlight. It is better to keep sake in a dark place. Ideally in a refrigerator.

Namazake, Namazume, Namachozoshu and Ginjo type Sakes are recommended to be kept under 5℃. These sakes are more delicate than most pasteurized sake.

Nama and Awa-sake (Sparkling sake) should be stored upright because a screw cap might leak and pressure is likely to mount.

All Subscription Orders will be delivered on either the 3rd Friday or Saturday of each month. Should that fall on a public holiday, the delivery will be made on the 3rd Thursday of the month.

For new subscribers, your box will be delivered on the following month.

Delivery is set by default to either the 3rd Friday or Saturday of the month.

You can reschedule the delivery date/time before the 15th of the month, please drop us a message at 83339194 or email concierge@sakemama.com.sg, so that we can make separate delivery arrangements.

Yes, shipping is included in the plan price.

As we only offer a mystery subscription, you will only find out what sakes you will get upon delivery.

The sakes will be delivered wrapped in a bottle sleeve. Scan the QR codes provided on the bottle sleeve to find out more about the sake, its brewery and tasting notes from the brewers themselves!

No, our in-house sommeliers will select the Sakes to be included in the Subscription Boxes. Be surprised by our curated selection & who knows, you may find your next favourite drink!

A collection of sakes procured for the Shogun Sake Plan, and is only accessible by Shogun Members.

Shogun Members can find the passcode to access the Back-Stage Sake Vault in an email sent after their first subscription box is delivered.

A collection of new sakes 1 month prior to public release, and is only accessible by Samurai & Shogun subscribers

The Samurai Sake Plan uses sakes from the Early Access Collection

Samurai & Shogun Members can find the passcode to access the Early Access Collection in the email sent after their first subscription box is delivered

Some of the Sakes in the Shogun Sake Plan are part of the Back-Stage Vault, which Shogun Members can access and make purchases separate from the subscription plan.

Otherwise, the other drinks in the subscription plans will eventually be available to non-subscription members.

Samurai & Shogun Members can find the passcode to access the Early Access Collection or the Back-Stage Sake Vault in an email sent after their first subscription box is delivered.

Unfortunately, our Subscription Plans are not eligible for returns.

If you are subscribed to a monthly plan (charged on a monthly basis), you can pause your subscription & resume it when you return. This option is not available to those subscribed to a 6 or 12 months plan.

Please email your requests to: concierge@sakemama.com.sg

We count according to a monthly cycle, starting on the 1st of each month. When you cancel your subscription, we will still deliver your subscription box for the month.

For Monthly Subscribers: You will not be charged for the subsequent months, and no other deliveries will be made.

For 6 & 12 Month Subscribers: You will be refunded for the remaining months on your subscription, and no other deliveries will be made.

The 6 & 12 months subscription plans will not be automatically renewed! Don't worry, we will send you a reminder email before the last subscription box is delivered (1 month before the plan runs out).

However, the monthly subscription will be renewed at the first of each month. But, don't worry - we will be sure to send you a reminder email to notify you of the upcoming charge 3 days before the end of the month.

If you received the wrong Japanese Sake product, please contact us within 24 hours of receiving your order to initiate the return process.

We will provide you with a prepaid shipping label to return the product, and once we receive the returned product, we will issue a refund to your original payment method or send the correct product, whichever you prefer.