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Sommelier Concierge

Sakemama Concierge

Our Concierge Services are managed by a team of professionally trained sommeliers, passionate & knowledgeable & about the brands we represent.
Our passionate team of sommeliers will be delighted to offer bespoke recommendations.

Click on the Chat button & we'll be delighted to connect with you (Monday - Friday, 10am - 5pm).

Shipping & Delivery

When will I be receiving my orders?
You can expect next day deliveries for orders received by 5pm, Monday - Friday.

Should you require assistance with urgent orders, please contact us at 8333 9194 (Mon - Fri, 10am - 6pm).
Is Self-Collection or Pick-Up Possible?
Yes, Self-Collection is available from 1557 Keppel Road, #02-07 Singapore 089066

Please contact us 1 business day prior to have your purchases ready for pick-up, from 3pm the next day.

Sake Storage & Care

Can I store my Sake in room temperature?
We recommend all sake to be kept refrigerated 5℃ to 15℃.
Does sunlight affect my Sake?
Do not store sake in direct sunlight. It is better to keep sake in a dark place. Ideally in a refrigerator.
What are the delicate Sake I should be aware of?
Namazake, Namazume, Namachozoshu and Ginjo type Sakes are recommended to be kept under 5℃. These sakes are more delicate than most pasteurized sake.
How should I store my Sake?
Nama and Awa-sake (Sparkling sake) should be stored upright because a screw cap might leak and pressure is likely to mount.

Subscription

How do I join a subscription plan?
At the 'Choose Your Plan' Section, Click the 'Add to Cart' Button for the subscription plan of your liking!

If you are facing any difficulty with selection your subscription, please contact us through the store chat, drop us a message at (65) 83339194 or write an email to concierge@sakemama.com.sg. We are happy to help!
When will my Subscription Order be delivered?
All Subscription Orders will be delivered on either the 3rd Friday or Saturday of each month. Should that fall on a public holiday, the delivery will be made on the 3rd Thursday of the month.

For new subscribers, your box will be delivered on the following month.
Can I choose the delivery date & time?
Delivery is set by default to either the 3rd Friday or Saturday of the month.

You can reschedule the delivery date/time before the 15th of the month, please drop us a message at 83339194 or email concierge@sakemama.com.sg, so that we can make separate delivery arrangements.
Is shipping included in the plan price?
Yes, shipping is included in the plan price.
How can I find out what the Sakes will be?
As we only offer a mystery subscription, you will only find out what sakes you will get upon delivery.

The sakes will be delivered wrapped in a bottle sleeve. Scan the QR codes provided on the bottle sleeve to find out more about the sake, its brewery and tasting notes from the brewers themselves!
Will I be able to choose my own Sake?
No, our in-house sommeliers will select the Sakes to be included in the Subscription Boxes. Be surprised by our curated selection & who knows, you may find your next favourite drink!
What is the Back-Stage Vault?
A collection of sakes procured for the Shogun Sake Plan, and is only accessible by Shogun Members.

Shogun Members can find the passcode to access the Back-Stage Sake Vault in an email sent after their first subscription box is delivered.
What is the Early Access Collection?
A collection of new sakes 1 month prior to public release, and is only accessible by Samurai & Shogun subscribers

The Samurai Sake Plan uses sakes from the Early Access Collection

Samurai & Shogun Members can find the passcode to access the Early Access Collection in the email sent after their first subscription box is delivered
Can I purchase the Sake in the subscription plans from the SakeMama online store?
Some of the Sakes in the Shogun Sake Plan are part of the Back-Stage Vault, which Shogun Members can access and make purchases separate from the subscription plan.

Otherwise, the other drinks in the subscription plans will eventually be available to non-subscription members.

Samurai & Shogun Members can find the passcode to access the Early Access Collection or the Back-Stage Sake Vault in an email sent after their first subscription box is delivered.
Can I return the order if I do not like the Sake?
Unfortunately, our Subscription Plans are not eligible for returns.
Can I pause my subscription?
If you are subscribed to a monthly plan (charged on a monthly basis), you can pause your subscription & resume it when you return. This option is not available to those subscribed to a 6 or 12 months plan.

Please email your requests to: concierge@sakemama.com.sg
If I cancel my subscription, will I still be charged for the subscription for that month?
We count according to a monthly cycle, starting on the 1st of each month. When you cancel your subscription, we will still deliver your subscription box for the month.

For Monthly Subscribers: You will not be charged for the subsequent months, and no other deliveries will be made.

For 6 & 12 Month Subscribers: You will be refunded for the remaining months on your subscription, and no other deliveries will be made.
What happens once my plan expires?
The 6 & 12 months subscription plans will not be automatically renewed! Don't worry, we will send you a reminder email before the last subscription box is delivered (1 month before the plan runs out).

However, the monthly subscription will be renewed at the first of each month. But, don't worry - we will be sure to send you a reminder email to notify you of the upcoming charge 3 days before the end of the month.

Returns & Refunds

What if I received a damaged or defective product?
If your Japanese Sake product arrives damaged or defective, please contact us within 24 hours of receiving your order to initiate the return process. We will provide you with a prepaid shipping label to return the product, and once we receive the returned product, we will issue a refund to your original payment method or send a replacement product, whichever you prefer.
What if I received the wrong product?
If you received the wrong Japanese Sake product, please contact us within 24 hours of receiving your order to initiate the return process.

We will provide you with a prepaid shipping label to return the product, and once we receive the returned product, we will issue a refund to your original payment method or send the correct product, whichever you prefer.

Gift Wrapping Options

What are the Gift Wrapping options?
We offer two options for gift wrapping for an additional fee.
1. Furoshiki Wrapping for sake bottles
This option is available for bottle wrapping only, for an additional fee of S$28.00.
2. Washi (traditional Japanese paper) Wrapping for sake drinkware

This option is available for sake drinkware boxes only, for an additional fee of S$14.00.
How will my order be gift wrapped?
1. We use a 70cm Furoshiki cloth to wrap your sake. Our Furoshikis are made in Kyoto, Japan and are reusable so they can be used by the recipient again!
2. We don’t include any billing information when sending a gift-wrapped order, so the recipient will not see the price of the gift.
3. Where possible, all items in the order will be placed inside our Sakemama bag.
How do I get my order gift-wrapped?
Please select “Gift Wrap” when you add your item to cart. The gift-wrapping charge will be added to your cart once you have selected the gift-wrapping option.
Will selecting Gift Wrapping delay my order?
We do ask that you allow an extra day for gift wrapped orders to be processed. But, as with all of our orders, we try to ship as soon as possible.