Next-Day Delivery Available | Singapore Business Awards 2025: Best Japanese Alcoholic Beverages eTailer!
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IMG_0337_750x480_8f2db8d8-3eb9-4eff-8f1a-e86bb799ed4b - SAKE MAMA | 日本酒ママ IMG_0337_2730x800_365c2e0a-7404-4729-a13c-41f2ea83c754 - SAKE MAMA | 日本酒ママ

Sommelier Concierge

20221117-sake_gift-9_580x360_c4be822b-3924-4ad4-8109-3bb963b04124 - SAKE MAMA | 日本酒ママ

Sakemama Concierge

Our Concierge Services are managed by a team of professionally trained sommeliers, passionate & knowledgeable & about the brands we represent.
Our passionate team of sommeliers will be delighted to offer bespoke recommendations.

Click on the Chat button & we'll be delighted to connect with you (Monday - Friday, 10am - 5pm).

Shipping & Delivery

When will I be receiving my orders?
You can expect next day deliveries for orders received by 5pm, Monday - Friday.

Should you require assistance with urgent orders, please contact us at 8333 9194 (Mon - Fri, 10am - 6pm).
Is Self-Collection or Pick-Up Possible?
Yes, Self-Collection is available from 5 Silat Ave, #01-14, Singapore 168874

Please contact us 1 business day prior to have your purchases ready for pick-up, from 3pm the next day.

Sake Storage & Care

Can I store my Sake in room temperature?
We recommend all sake to be kept refrigerated 5℃ to 15℃.
Does sunlight affect my Sake?
Do not store sake in direct sunlight. It is better to keep sake in a dark place. Ideally in a refrigerator.
What are the delicate Sake I should be aware of?
Namazake, Namazume, Namachozoshu and Ginjo type Sakes are recommended to be kept under 5℃. These sakes are more delicate than most pasteurized sake.
How should I store my Sake?
Nama and Awa-sake (Sparkling sake) should be stored upright because a screw cap might leak and pressure is likely to mount.

Subscription

How do I join a subscription plan?
At the 'Choose Your Plan' Section, Click the 'Add to Cart' Button for the subscription plan of your liking!

If you are facing any difficulty with selection your subscription, please contact us through the store chat, drop us a message at (65) 83339194 or write an email to concierge@sakemama.com.sg. We are happy to help!
When will my Subscription Order be delivered?
All Subscription Orders will be delivered on either the 3rd Friday or Saturday of each month. Should that fall on a public holiday, the delivery will be made on the 3rd Thursday of the month.

For new subscribers, your box will be delivered on the following month.
Can I choose the delivery date & time?
Delivery is set by default to either the 3rd Friday or Saturday of the month.

You can reschedule the delivery date/time before the 15th of the month, please drop us a message at 83339194 or email concierge@sakemama.com.sg, so that we can make separate delivery arrangements.
Is shipping included in the plan price?
Yes, shipping is included in the plan price.
How can I find out what the Sakes will be?
As we only offer a mystery subscription, you will only find out what sakes you will get upon delivery.

The sakes will be delivered wrapped in a bottle sleeve. Scan the QR codes provided on the bottle sleeve to find out more about the sake, its brewery and tasting notes from the brewers themselves!
Will I be able to choose my own Sake?
No, our in-house sommeliers will select the Sakes to be included in the Subscription Boxes. Be surprised by our curated selection & who knows, you may find your next favourite drink!
What is the Back-Stage Sake Vault?
A collection of sakes procured for the Shogun Sake Plan, and is only accessible by Shogun Members.

Shogun Members can find the passcode to access the Back-Stage Sake Vault in an email sent after their first subscription box is delivered.
What is the Early Access Collection?
A collection of new sakes 1 month prior to public release, and is only accessible by Samurai & Shogun subscribers

The Samurai Sake Plan uses sakes from the Early Access Collection

Samurai & Shogun Members can find the passcode to access the Early Access Collection in the email sent after their first subscription box is delivered
Can I purchase the Sake in the subscription plans from the SakeMama online store?
Some of the Sakes in the Shogun Sake Plan are part of the Back-Stage Sake Vault, which Shogun Members can access and make purchases separate from the subscription plan.

Otherwise, the other drinks in the subscription plans will eventually be available to non-subscription members.

Samurai & Shogun Members can find the passcode to access the Early Access Collection or the Back-Stage Sake Vault in an email sent after their first subscription box is delivered.
Can I return the order if I do not like the Sake?
Unfortunately, our Subscription Plans are not eligible for returns.
Can I pause my subscription?
If you are subscribed to a monthly plan (charged on a monthly basis), you can pause your subscription & resume it when you return. This option is not available to those subscribed to a 6 or 12 months plan.

Please email your requests to: concierge@sakemama.com.sg
If I cancel my subscription, will I still be charged for the subscription for that month?
We count according to a monthly cycle, starting on the 1st of each month. When you cancel your subscription, we will still deliver your subscription box for the month.

For Monthly Subscribers: You will not be charged for the subsequent months, and no other deliveries will be made.

For 6 & 12 Month Subscribers: You will be refunded for the remaining months on your subscription, and no other deliveries will be made.
What happens once my plan expires?
The 6 & 12 months subscription plans will not be automatically renewed! Don't worry, we will send you a reminder email before the last subscription box is delivered (1 month before the plan runs out).

However, the monthly subscription will be renewed at the first of each month. But, don't worry - we will be sure to send you a reminder email to notify you of the upcoming charge 3 days before the end of the month.

Returns & Refunds

What if my order arrives damaged or incorrect?
We are so sorry to hear that. Please contact us within 24 hours of receiving your order with a photo of the item, and we will make it right — whether that means a replacement or a full refund, whichever you prefer.
What is the exchange policy?
Should your order arrive in an unsatisfactory condition, we will gladly arrange an exchange. Please contact our concierge team at concierge@sakemama.com.sg and we will take care of the rest.

Gift Wrapping Options

What gift wrapping options do you offer?
We offer two artisanal Japanese gift wrapping services, each available for an additional fee:

1. Furoshiki Wrapping — SGD 39.90
Traditional reusable fabric wrapping for a single 720ml sake bottle. Each Furoshiki is handcrafted in Kyoto, Japan, and makes a beautiful keepsake for the recipient.

2. Washi Paper Wrapping — SGD 18.00
Elegant Japanese Washi paper wrapping, available for boxed sakes only. Washi is a UNESCO Intangible Cultural Heritage craft, made from delicate tree fibres with patterns inspired by nature and kimono design.

3. Carrier Carton Box — Free
A sturdy carton box, available by request only for orders of 2, 3, or 6 sake bottles. Please specify in your order notes or whatsapp us to request this option when placing your order.
How will my order be gift wrapped?
- Your sake bottle will be wrapped in a 70cm Furoshiki cloth, or your boxed sake in carefully chosen Washi paper.
- No billing information or pricing is included — your recipient will only see the gift.
- Where possible, all items will be presented in our SAKE MAMA bag for a complete gifting experience.
How do I add gift wrapping to my order?
Simply select your preferred gift wrapping option at checkout. The wrapping fee will be added to your order automatically. For the complimentary carrier carton box, please contact us directly when placing your order.
Will gift wrapping delay my order?
Please allow up to 3 working days for gift-wrapped orders to be processed. We always aim to ship as quickly as possible.